We take good care of our customers and it shows.
Future Pets is a member of the
Better Business Bureau On-Line
HOW TO ORDER
Simply insert the quantity of any item you wish to order in the
. That will transport you and your desired item to the shopping cart where you can see and/or adjust the items you have selected for purchase.
(IF your shopping cart comes back "EMPTY", it is usually an indication that you have not used the
button to add your choices to the cart.)
Once at the secure cart, you can preview your order as it accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were shopping.
When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.
If you are shopping at FuturePets with your cookies "disabled" your shopping basket may not work effectively. If that happens either re-enable your cookies in your browser options or call our order desk at 1-888-738-3976 toll free.
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information. No intruders can ever view your personal details - EVER!
CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.
CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted by pre-arrangement only. Checks must be for the EXACT amount of the purchase including any shipping and handling charges plus a $10 handlilng charge. We reserve the right to hold your order until check clearance is guaranteed.
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery
Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.
Orders under $25.00 incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
Prices in our printed catalog are sometimes not as current as we'd like due to the fact that print is impossible to change after it is printed. Prices on the internet will always be more current than those of the printed catalog and will be deemed to be the right price regardless of the printed materials.
Suppliers and manufacturers sometimes upgrade their products without notice to us. Therefore, not all images may respresent the exact product shipped. However, any product whose image may be sightly different will be the same or a better product than you ordered when it arrives at your home.
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:
There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
Transportation strikes, natural disasters, etc.
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized items (those marked with * ~ or ++) that are backordered will be charged the
actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.
Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.
All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 7.25%!
Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items.
For special Order Items, any warranty or shipping damage issues are worked out through the manufacturer directly. We'll be glad to provide the contact information.
Special Order Items may not be returnable. If returnable, they require a Return Merchandise Authorization prior to return, must be returned directly to the manufacturer, and will be charged a 25% - 50% restocking charge.
Call for Return Merchandise Authorization or for further details about Special Order Items. 1-512-292-4738 M-F 9:00 am. to 5:00 pm.
FuturePets.com offers free ground shipping to destinations within the continental US (lower 48 states) on items designated by the small yellow and red notation (at left). Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.
We want you to purchase anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if
It is what you expected
It fits your needs
It is what you want
If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came in new, unused condition. Please call the service center for a Return Authorizaion and instructions for where to ship the item (particularly large cages or crates), as some come from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1-512-292-4738 M-F 8:30 am to 5:00 pm
Also tell us what instructions you have concerning replacement, substitution, or refund.
Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.
Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.
Click Here to download a Return Authorization Form
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)
* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.
FuturePets.com is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.
Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call: 1-512-292-4738
If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or special order items, which are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items. Call 1-512-292-4738.
We cannot re-route or stop a shipment that has already entered UPS or FEDEX systems.
Futurepets strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occassional mistake.
If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials and call our customer service department within 24 hours. (1 business day)of receipt. 1-888-738-3976.
Defective items will be replaced with the identical item or handled by the manufacturer directly.
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.
If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-292-4738 or 1-888-738-3976.
Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Futurepets within 24 hours of delivery.
Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Futurepets will help file any latent damage claim) Futurepets is not liable for damage incurred subsequent to receipt and acceptance of the product.
In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-292-4738.
Damage due to pet behavior:
While most manufacturers warrrant against defects in workmanship, and UPS warrants against damage due to shipping, no manufacturer will warrant any product that is chewed up or destroyed by a pet.
FuturePets.com, and Aquarius Enterprises, Inc.
will not assume responsibility for injuries or damage (direct or incidental) caused by destructive pet behavior.
Kennel Behavior notice:
Some animals will react negatively when placed in a kennel environment. Please ensure that your pet is properly trained or see your Veterinarian for assistance. People who own large or aggressive breed dogs should carefully select the type of modular kennel best suited for these dog breeds. No kennel is warrantied to be escape or tamper-proof. FuturePets.com, and Aquarius Enterprises, Inc. will not assume responsibility for injuries or damage (direct or incidental) caused by aggressive or destructive pet behavior.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (Click Here if you need to ship to PO Box address)
Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below.
Extra Large Kennels, Crates, and Cages: Most of the cages we ship lie flat for UPS shipping and delivery.
They cannot be shipped to PO Boxes, APO/FPO addresses, Alaska, Hawaii, US territories or to international addresses.
Some arrive by motorfreight (ie: Most Aluminum Dog Boxes, Giant Bird Cages) They are just too large to ship any other way. Those usually weigh between about 50Lb and 150Lb.
We assume your cage or kennel will ship to your residence. The residential delivery charge is already included in promotional shipping items and in items which do not have "destination-specific" motorfreight charges. Items that have "destination-specific" charges will iinclude a drop down box showing anticipated shipping charges to your destination.
Sample drop down box detailing anticipated freight charges shown below:
Lift-gate fees are NOT included in the prices quoted for dog crates & boxes using motorfreight shipping. That service usually costs about $75 extra and must be requested before the item ships.
Motorfreighted items are returnable (to the manufacturer) with a 25% restocking charge. A Return Authorization is Required. Call 1-888-738-3976 to arrange for returns.
Returns of items marked as "free shipping" or items sent with promotional reduced shipping costs will be charged actual shipping charges for the trip TO the customer before refunds are credited.
Instructions for Receiving Motor Freight Dog Boxes & Bird Cages
Motor Freight companies will want to contact customers directly to schedule delivery, so please provide us with a daytime telephone for scheduling.
FuturePets.com cannot be responsible for damage that occurs during transport unless we are notified immediately of the problem and the freight company has ample notes on the driver's manifest concerning the damage.
All merchandise is inspected for damage before it leaves the warehouse - both external damage to the packaging and internally. When your order arrives, please inspect it immediately for damage BEFORE the driver leaves. You must remove any shrink-wrapping, cardboard, and other packing materials so that all aspects can be thoroughly examined.
If there are any damages, either refuse shipment (making note of the damage on the waybill or driver's manifest) or accept the shipment (with the same notes on the driver's paperwork) for further claims action.
Immediately call our customer service department to report the damage.
This must be done within 24 hours of delivery (1 business day).
Our toll free number is 888-738-3976.
In all cases of damage, save all of the packaging and packing materials for inspection.
If the product is accepted by the customer without notation of damage, damage incurred becomes the responsibility of the customer, and (while Futurepets.com may help with any latent damage claim) Futurepet.com is not responsible for damage incurred subsequent to receipt and unqualified acceptantce of the product.
UPS Definition of Shipping Time
Business Days do not include Weekends or Holidays.
Ground Transportation: Takes from 1 to 7 BUSINESS Days from our Warehouse to you.
3 Day Ground: Arrives three BUSINESS days after the day of shipping.
ie: Packages shipped on a Monday arrive the following Thursday. Packages shipped on Friday arrive the following Wednesday.
2 Day Air: Arrives two BUSINESS days after the day of shipping.
ie: Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday.
Next Day Air (Regular or Saver): Arrives the next BUSINESS day after the day of shipping.
ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m."
FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Futurepets ships for as low as $7.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.
In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.
Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to limit quantities and/or charge actual shipping charges on bulk quantity orders weighing over 20 Lbs.
Contiguous 48 States
$1.00 to $50.00 add
$50.01 to $75.00 add
$75.01 to $100.00 add
over $100 add
Some items incur Oversize Shipping charges added to the standard charges above. Those items will have the oversize charge notataed by * in their description line and the charge will be added to the item's price in the order cart.
Some items (particularly items shipped by Motorfreight) may need to have freight calculated individually for each order depending on the destination. Most will have a drop-down box in the order window that prepares you for the added charge that will not appear in the checkout but will be added to your order in our warehouse.
An example looks like this:
Items most likely to have such extra charges are aluminum dog boxes, modular kennel runs, extra large bird cages etc.
An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.
Occassionally UPS or Fed Ex tells us that the address given by our customer is not the correct delivery address. As a courtesy, they change the address and continue with the delivery. However, the cost for the change is billed to our account. When that happens, we must back-bill our customer for the change.
WAREHOUSE PICK UP
At this time, we do not offer any local warehouse pick up.
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.
To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Timeand type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more detailsabout shipping charges and timing on rush orders.
EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Need your order fast?
Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.
For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. Futurepets will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).
See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with * oversize charges are best shipped by regular means to avoid exorbitant shipping charges).
Orders which include items marked with *'s or which include heavy or oversize shipping charges cannot be ordered using by Rush means even if the order cart allows you to select that option.They are, by their measurements and/or weight too large to calculate the express shipping charges using our "quick" formula.
If you have special RUSH needs for large, bulky, or heavy orders please telephone the information desk at 1-512-282-0624.
Orders requested for UPS Next-day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means.
Most will be shipped within 1 working day of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.
Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air
Express Shipping Considerations
UPS Next Day Saver - End of Day Delivery
Limited to Packages under 10 Lb only
Add $36.00 to regular shipping
Aerosols cannot ship by air
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
UPS 2nd Day Air - End of Day Delivery
Limited to Packages under 10 Lb only
Add $18.00 to regular shipping
Aerosols cannot ship by air
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
UPS 3 Day Ground - End of Day Delivery
Limited to Packages under 10 Lb only
Add $12.00 to regular shipping
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
Express UPS shipments are guaranteed by UPS to arrive on schedule
UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.
To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
Customers who provide FuturePets with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect *extra charges of approximately $1.35 per pound for that delivery. (See regular shipping chart above and add approx $1.35 per lb)
Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal)due to the added expense of that service to those outlying areas.
Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.
OVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES
Handling charges are charged on oversized items - items marked with asterix's
Double Oversize items incur an additional charge of $120.00 added to the regular APO/FPO, Ak, Hi, and territories shipping charges. Most of those will be designated with an oversize shipping charge higher than $15 in their description line.
Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, email our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.
Most APO/FPO addresses have the following general restrictions:
* Packages may not exceed 70 lbs. (Some zip codes have lower limits)
* Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
* All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
* Firearms, alcohol, perishable food items and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.
At this time, due to varying country restrictions, FuturePets is are unable to ship all products to all countries.
We rarely ship to South America, Eastern Europe, S.E. Asia. We often ship to UK, Great Britain, Western Europe, Australia, Canada, and other western countries.
If you are using a credit card, the exact name of the cardholder must match the shipping address. In some cases, please be prepared to fax us a photo ID (passport or driver's license picture) and a copy of the credit card as well as a signed copy of the credit card receipt which we will first fax to you.
All prices are in US funds. Some international orders can be shipped using your credit card as payment. However, Future Pets reserves the right to require direct bank transfer of funds in some situations.
(Wire transfers are fairly simple and usually take 3-5 business days for the transfer to be accomplished) Additionally, the intermediary bank charges $20.00 fees which are deducted directly out of your transfer before it gets to our bank. In anticipation of that, the extra $20.00 must be added into your wire transfer in addition to any total for products, shipping, and international handling charges.
Send payment in US funds payable to: Pet Expo
Bank of America
5725 Hwy 290 W
Austin, Texas 78704
Account #: e-mail for account number
Every country is different, and each international order presents its own challenges.
Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service. We will quote freight charges on your order before it is shipped. We apply actual freight charges and also additional handling feesdepending on the merchandise total of the order:
Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be cancelled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only.
We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia. We frequently ship to Great Britain, Western Europe, Australia, and Canada. (see
The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paper-work and forms, and follow-up. Therefore all orders which are billed to or shipped to international addresses will be assessed $10.00 in handling charges.
Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum-based solvents or aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders. Foodstuffs are a problem.
Large, heavy, or bulky items are just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)
We look at each individual order to determine feasibility.
Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods which can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law which requires the return of the goods to Future Pets will be the responsibility of the receiving customer.
Upon return of the merchandise, a refund will be credited to the customer, less 20% restocking charge and any freight and handling charges
Shipping is actual shipping charges, FOB Austin, Texas or actual origination.
As a courtesy to Future Pets' International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
US Postal Service (Weight in Pounds)
Canada (USPS Only)
South Africa (USPS Express Mail)
Sweden (Very high tarriffs)
United Arab Emirates
Add $10 handling charges to the shipping charges.
---------------------------------- ---------------------------------- UPS International ---------------------------------- ----------------------------------
UPS International Services
Packages to Canada ship USPS Priority Mail International
Israel (UPS Worldwide Saver)
South Africa(UPS Worldwide Saver)
Sweden (Very high tarriffs)
United Arab Emirates(UPS Worldwide Saver)
The above estimates are not meant to be an exact cost of shipping. We hope they will give you an approximate idea before you place your order. Bulky items are charged by dimensional weight rather than real weight.
Dimensional weight = Box Length in inches x Box Width x Box Height divided by 166
Almost no order ever ships for less than 3 Lb. actual or dimensional weight.
There are size (length and girth) restrictions as well as weight restrictions on International parcel travel. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs (by dimensional weight calculations above), and no item with an * in its description.
Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Shipping and delivery dates are not guaranteed. Some countries can only receive shipments by UPS or FED EX overnight service.
We can usually ship your order from our warehouse within 12-48 hours of receipt of your approval of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Does your country use 220-240 Volt power?
Many countries use 220-240 volt power sources. The USA uses 110 Volt power source. All electrical items listed are made for 110 volt power unless specifically stated otherwise.
Batteries? If you are ordering an item that uses custom batteries, it is a good idea to order a few replacement batteries at the time of your order as shipping them separately at a later date is expensive.
International customers must work directly with manufacturers for defective merchandise. Should the need arise, Future Pets will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances, and at no time will Future Pets be responsible for return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.
Our sales associates will gladly take take your inquiry or order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time. Call 1-512-292-4738 and tell the which web site you are visiting as well as the specific item number about which you are calling.
NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place your order, a knowledgable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call toll free 1-512-282-0624.
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our email our Research Department.
Changes can only be effected if they are requested BEFORE processing time on the day of the order. In most cases, that is a VERY SMALL window of time.
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call
E-Mail may NOT be the most reliable method if time is of the essence.
NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?
If you got an ORDER NUMBER, we got the order.
If you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
Please have your order number handy when you call. It is the fastest way for us to check the status of your order.
If you did NOT get an order number
If, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-512-282-0624 Mon-Fri 8-5)
Have you checked your e-mail for a contact from UPS or a message for us?
If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
Please check your email trash folder for a message from UPS Quantum View before calling. UPS notices are sometimes filtered out by your email provider as "SPAM".
Has it been more than 2 weeks since your order was placed?
If it has been more than 5 days since your order was placed and you have heard nothing, please E-Mail, as we may need to institute a search for your order. Include your order number, date, name and address as well as a daytime telephone number in your message so that we can start a search and contact you.
FuturePets.com has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.
We collect information volunteered by users of our Web site. E-mail addresses are collected when users subscribe to our newsletter or make a purchase. Member information is collected when a user creates or updates their account. Payment information is collected when a user makes a purchase. We do NOT store credit card numbers.
The information we collect is used to contact our users and improve the content of our Web site. It is used to update our users with current promotions or sales. It is not shared with other organizations for commercial purposes. We do not sell or trade e-mail addresses that we have collected.
Information Automatically Logged
The IP addresses of users are logged and used to help diagnose problems with our server and to administer our Web site. Our server logs IP addresses for internal statistical use.
Our site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.
We use industry-standard encryption technologies when transferring and receiving customer information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from users of our Web site.
If you have any questions about this privacy statement, the practices of this site, your dealings with this Web site, or if you feel this site is not following its stated information policy, you may send an e-mail. We will endeavor to clear up any information necessary.
I just received my order and it is exactly what I was hoping for. And it came quickly, and expertly packed. I went on the website to leave a positive review, but I couldn't find a place to do it. I leave negative reviews when I am unhappy with an order, so to balance out my karma I'd like to a leave a very positive review for you since I'm so pleased with what came. Thank you very much!
I just wanted to let you know how pleased I was with my recent order. I purchased flea/tick medication for my cat that was being shipped from the U.K., so I was a bit nervous placing the order. But the package arrived quickly, and I really saved a bundle. I will definitely order from Future Pets again. Thanks!
HI. I ORDERED A PREVUE FLIGHT CAGE AND SEVERAL PARROT TOYS. I WANTED YOU TO KNOW HOW PLEASED I AM WITH YOUR SERVICE AND YOUR PRODUCTS. THEY WERE VERY WELL PACKAGED AND ARRIVED LIGHTENING FAST! THANK YOU SO MUCH AND I'LL BE BACK!!
Got the saddle pad today just like you told me I would. I love it and its going to be perfect for my daughter's birthday next week! Thank you so much for helping me fix my little ordering snafu. You were awesome to work with and I can't wait to tell my friends where I got the saddle pad from and recommend you!!
I just received my patio dog door. I was a little worried on the installation when this big long box arrived at my door. Once I opened the box and looked at the instructions I knew this was gonna be easy. Sure enough I had it out the box and cleaned up in about 30min total time. That was the easiest installation I have ever done. Thank you so much for providing these tools to pet owners. Great product.
(see the Deluxe Patio Pet Door I bought. Stephanie
Needed to get a bit for my young horse, your bit selection was awesome and I loved the explanation of each bit made my choice so much easier . Would make one suggestion, how about putting all levels together ie all level ones together, all level threes together, etc. Awesome site, thanks. Nancy
Hi,I just received my order today.(5lbs.vortex diatom powder).Everything was great;ship/product/fast service.Will use again.A+.....Thanks!
Thank you. Its great service and honesty that gets you repeated customers. You did the right thing and really appreciate your quick reply. Of course I will spread the word of your website as I have 3 dogs and know many animal lovers to share your store with. Hello from Miami. Regards Enrique
Thank you for taking the time for this note. I will be using your site. Great prices! So glad I found this site while looking to save money on our pets. God Bless, Dan
Spoke to Sherry, she was very nice, professional, knowledgeable and helpful. She was able to answer all of my questions about the product I was inquiring about. The website is consumer friendly and easy to use. We will definitely use this site again. Thanks, Rod in Georgia
Just placed my very first order with your company. VERY nice website. Easy to find what I wanted. The checkout system was excellent! Becky
I really love your website... have been coming here for years and you always have what I need at the right price. Thank you!
Just wanted to let you know, I received my 4 PetMate carriers and was very pleased with the quality and workmanship and the fact that they already have stickers on them saying "Live Animals". I was more than happy with my purchase, and I would certainly recommend anyone wishing to travel with their pet to contact your website.
I can't thank you enough for all your support in this matter. You and your team went over-and-beyond the call of duty to help our problem, and I can't commend you enough for that! We have never in all our life had a company show this much concern and support! It's unheard of these days.... and we are very much impressed. Now go & post that on your site! :-)
Judi H and Bindi
Thank you for resolving our order - Your customer service was amazing and we really appreciate all you did for us- replacing the cage we ordered with one that will work better for us was a huge help. We will be sure to use Future Pets in the future - thanks for turning the situation around!
Alex B & Tom S
I put my first order in 5 days ago come to find out the filter I had ordered had gone to the neighbors house insted of mine. Can't believe how quick in getting here and well packed the item was. After all it came a couple of days ago! Very good quality! And NOW my favorite pond supply is.......Future Pets!!!
Thank you for your prompt and quality work,
I just received the hexagonal under-gravel filter, and it fits and works perfectly. You are the only place I found (through google) that has this. Thank you for stocking this hard-to-find item.
i recently placed my first order with you.our little dog now has to wear diapers in the house.it has relieved a lot of stress not having to clean up puddles, but i couldn't believe how expensive they were to buy in pet stores.we tried baby diapers which did not work as well.i was so happy to find them at your site and you saved me about $5 a package.i got them so fast too so i didn't have to go to the store and waste money on one more pack to hold us over.Thank you!!(:
I must say, I am very impressed with the quality/cost of the products you offer to your customers. I have looked everywhere online and at my local pet shops and you are by far the best place to shop for pet products. I appreciate a business that offers great products at a great price! I will deffinitly recomend your site to my friends and family. Dan
Thank you for taking care of my request concerning the back ordered items in my order in such a convenient and timely fashion. Your site will continue to be one that I go to for my pond needs. Great customer service is always much appreciated! K
I just read through your Aquarium Manual online and more than doubled my knowledge on my Marine Tank/water/equipment. Thank you so much for providing this easy to read/understand information. It will be invaluable to me. Regards, Ren
Just received the Python No Spill Clean and Fill. Used it this morning to clean my two aquariums. It is wonderful. Have had these aquariums for 3 years and have never used a cleaner like this. Should have bought it long ago.
Also found filters on your site that are wonderful that I purchased. The Aqueon No Prime are great.
Thanks for all your good products and quick delivery.
I canít believe the service I received from you all. I ordered this yesterday afternoon and it arrived at my door early this morning. Iíll definitely be a repeat customer.
There are several things I wish to say "thank you" for. First, your prices are absolutely unbeatable. I got everything I needed, including accessories, for the price I would have paid for just the cage at our local pet store. Secondly, you shipped my package so fast I did not know why the UPS truck was stopping at my house. WOW! Excellent service! On top of all this (no pun intended) you packaged my item in paper bags and shredded newspaper. How earth friendly is that! Thank you so much! Absolutely unbeatable!
Your service is remarkable and I was impressed with speed the items
ordered arrived. Thank you very much and you are surely my favorite pet
You and your web site are wonderful to do buisness with.
I will tell everyone who has pets about your site. Thank you so much for all your help.
I nearly fell over when I opened the mailbox. You have redefined "super
service". I have bookmarked your site and since I have 3 giant schnauzers, will be
needing more stuff in the future. You guys put the big boys like Pet Edge
and Care-Alot to shame. Hats off to your staff and your excellent service. Peter
We don't always get it right. Betsy says, "My 17.5 Lb dog pulled all the wool off the baa baa toy in her first go-round. Not a good toy for a dog who likes to destroy toys despite what anyone says."
Not a question but just wanted to let you know I appreciate
your excellent service. Good value, prompt and just as adverised. Good job!!!!
I would like to compliment you on your fantastic website. Not only do you have the lowest prices on everything a pet owner needs, but you have great information and instructional videos to make it even better! I plan on purchasing from you many more times. Thanks! Darra E
Thank you! our little pink collar arrived yesterday & it's perfecto! We are very pleased with this item & the price is wonderful - Will keep the information you enclosed for future needs - wishing you all a happy spring, Donna in Los Alamos, MM
Your website is great! Instead of driving around town to compare prices, I saved time AND gas. I also saved money, according to every other pet supply website I've seen online, including the various chain stores in my neighborhood. Now I won't have to bother friends and neighbors to pet-sit during the holidays -- my cat can ride right along with me!! I'm looking forward to receiving my order from you.
Great service! I received my pet carrier a day earlier than expected, exactly the product I wanted and in excellent condition. In the midst of a chaotic international move, I was thankful not to have to worry about my catís travel arrangements. I recommend Future Pets for their dependable service and customer communication.
I just wanted to let you know how happy I am with your company. I
order a guinea pig cage on Friday and got it on Wednesday. Wow! The cage
is exactly what I was looking for. I wanted a large cage and was having a
hard time finding one that I liked. This one is easy to set up and clean.
Thanks for the awesome customer service and product.
Thanks again, Heather S.
I would like to thank future pet for their prompt service and great products and prices. I have nothing but good things to say about this wonderful site and I will be sending more people your way.
Thanks again for a great shopping experience and wonderful customer service:)
I did not see a place for public feedback but if you would like to use my comments as customer reviews please feel free to do so.
I cant believe how FABULOUS you guys are - I ordered clippers as a trial
shipment - to see how/if it arrived etc.... And I could not believe it,
I have the clippers (it only took 3 days). I immediately ordered all the
dog toys and will still have them for Christmas - Of course I will be
sending this site to everyone on all my e-mail doggie lists as a
fabulous place to shop.
No surprises, ease of ordering and obviously personalized service. Other
sites do not allow you to respond to email updates and you are left in
the dark guessing.
I received my package today and I'm pleased with the merchandise. I was so happy to see that you carry the Fluval Carbon Filter bags. I looked all over New York City for them, but only found the loose stuff which is such a hassle to use in a Canister filter. Your prices are the best on the Web and I will be buying from your site again in the near future. Thanks
I have searched the Jackson area for over five weeks, to find a replacement flap for my dog door that is 28 years old. Found one with you in ten minutes. You said I would receive it on the 21st, and I received it on the 21st. Thank you for the great service. I'LL BE BACK! Thanks again, & my dogs thank you. Virginia
I wanted to let you know what a pleasure it was ordering online from your company. My order was shipped the very next day with a much smaller shipping charge than any other company had to offer. Keep up the good work.
Dorothy in Florida
I received my order. It was more spectacular than I thought it would be. The babies love it and so do I. I also thank you so very much for sending it fedex. I could not praise your company enough, and you will be getting future orders from me. :)
I am so excited to have found you!
I live in a rural area and have a difficult time finding any
ferret supplies. I drive an hour and a half north to get
to a Petsmart, but their prices are so high and with gas prices,
I'm kind of over a barrel. Your prices blew me away!
Your service is unbeatable and I can get the stuff I can't find.
I am giving your site to EVERYone I know who is sick of having
nothing but Walmart. (Whom I will NOT give my business to.
All they sell is CRAP anyway.) Now I can finally get quality stuff
at super prices and you're a pleasure to deal with to boot!
Thanks so much for such a great store! You have made my life
Thanks for making your site so easy to use. Half the time
when buying online, it seems, I can't complete my order
because of some site glitch. I was so happy to put something
in my cart, then register with you guys, then go back to
my cart and see the item's there and I'm ready to check out.
Your site operates better (much better!) than some
really big-name retailers' online. THANKS!!!!
PS: Plus, the Scatmat I was looking for was about $20 less
than anywhere else online! What more can ya ask for?
Just wanted to let you guys and gals know how great you are!
Your prices are fantastic, and your service exceptional!
I ordered a few items for my son's new hamster, and had several
questions regarding the order. Your customer service people
are patient and informative! Kudos to Dave and Jackie for
answering my questions!
THANK YOU!!!!!! [:)]
Thank you for the great customer service! You have a loyal customer
in me! In this day and age it is getting hard to find companies
that remember that their customers are the ones supporting them!
You have my business! And I will be more than happy to let others
know how great your company is!
I just wanted to send a quick THANK YOU! I ordered yesterday,
received a tracking code last evening and just received the box
of products a few minutes ago. Your customer service is excellent
and I could not be more pleased. You have earned yourself a repeat
customer. Thank you for making me believe that good quality
customer service is not dead!
Keep up the great work!
Testimonial : THANK YOU for the scat mat ! I had to live with my futon
couches off of the frames for a year, since i have one kitty who likes to
urinate on the couches whenever she can. She also would urinate in the
rocker which has cushions on it. Your scat mats have totally solved my
problem and i can now use my living room as before.
THANKS and meows from all of us. !!
Susan and cats, Gunther, Fluffy, Pola, Tabor, Nantucket, Oliver, and
Tinkerbell....all indoor cats.
I'd just like to say that I placed an order with you guys last week, received it today.... exactly what I wanted and at the right price... no fuss, no drama... e-business like it's supposed to be. You betcha I'll placing more orders with you guys in the future.
Marco G.-satisfied customer-
I wanted to say thank you for the great service. My order arrived two
days after I ordered it! It was wonderfully packaged - with recycled materials.
I greatly appreciate it! Lydia G
Just wanted to let you know how pleased I was with the pricing and
service. I was a bit skeptical with my first order (naturally),
but I was pleasantly surprised. The service was first rate.
The direct link to UPS is a nice touch. I have told others about
FuturePets and I will be ordering all my pet needs from you.
This is just a follow up to my order.
Your email follow-up for delivery date was right-on,
and very professional.
My order arrived exactly as you stated. What a refreshing
change, most other companies don't have that capability.
In short, your web page is a pleasure to use,
your email (delivery)follow-up is greatly appreciated,
and the accuracy is superb. We will be doing more
business in the future.
Thank you for your response to my inquiry. Your timely response
demonstrates good customer service; something I value very
much when working with Internet e-commerce sites like yours.
I will pass on to friends and family about your website.
Your site is really easy to use and to find items. The items
are a lot cheaper than many other places. I just want to
thank you for your site and your service. Keep up the great
Your site is the only one I've seen where I can order all the
products I need at once, not to mention the low prices.
I just wanted to let you know what a pleasure it is to do business
with your company. I know my order was a small one, so I was
really impressed that it arrived at my door in just over 24 hours
from the time that I placed my order. Thank you so much for your
prompt service. I will certainly order from Futurepets.com again.
How do you work "SOOOOO" FAST? I must commend your staff for the speed
(ordered 5/27/03 & received order 5/28/03) of which I got my items.
I THANK you & my Dog THANKS you.I wish "ALL" ordering on the WEB was
as quickly expedited as what your people have accomplished.
I received my turbo A-5 clippers just 2 days after ordering.
Not only were your prices the best but the service was fantastic!
Futurepets classifieds is a great place to advertise. I have had several
responses in just a couple of days.
I will definitely purchase again. What great
You have my business now and in the future. You have been
very faithful to me as a customer. Thank you so much.
This is the best Web site I have ever searched. I congratulate
your Web Master!
I just wanted you to know that I am very happy with your site.
I just placed another order for my ponds supplies because of how I was
treated when I had a problem. My 1st order I ordered 2 parts for my
powerjet pump, one of them was broken. As soon as I saw it I said,
oh here we go! I called, the custmer service rep was so nice!
She took care of me right away and is sending me the part with a
return label. I was just searching for those parts and do not know
if I would of even thought about going back for anything else.
Because she was so nice I went back to your site and put in an order
for a lot of pond supplies I needed. Thank you, your new customer,
Great Web site,great service. Item was delivered in a
timely matter. Had to reorder because I ordered the wrong size. Great
return process. Always follows up with a confimation phone call.
Totally satisfied with service. Will be using this web site in the future.
Is also in my "favorites" list.
Thanks so much
We have you at futurepet.com supporting
with exceptional service. You can bet I will be sharing how great your site
is and how wonderfully low your prices are.
Thank you again, the Space explorers are for ever indebted to you.
Wow! I am really impressed with such a quick response with the
answer to my problem. This is the first time I have had this happen.
Let me know to whom I should send a snailmail letter to express my
appreciation. Also, let me know your identity sufficiently enough to
give you credit if your if your e-mail address is not
sufficient for identification via snail mail.
I am shocked! I just spoke w/ the crate company you referenced,
and after giving me all of my information...they are sending me a
brand new case today in the mail. I have not been this surprised or
pleased in a very long while. They have asked me to donate the
damaged crate...which I will do this week.
Thank you very much for your assistance.
Futurepets is awesome.
Thank you Jackie. I am very impressed so far with the customer service I
have received. I just placed the order last night and I have already
received a phone call to verify my billing address and a couple of emails
verifying my order. I also researched the prices on the internet and found
yours to be comparable or lower than the rest. I have a lot of family and
friends who purchase pet items over the internet and will let them know
about your excellent service. Thanks again and keep up the good work!
It is a pleasant surprise to find such great customer service.
I am so impressed and will tell everyone I know about this site.
You guys are great.
Thank you for your prompt and helpful response. I appreciate your policy
and your quick solution. It makes me even more impressed with your company!
Honest policies you stick to, and prompt and friendly customer service!
I would like to thank you for your free advertizing it
worked very well. I was able to sell all 3 pups in a matter of
just days. I will recommend it to everyone I know.
I received my order no.: 730727, today. Thank you for your
promptness in shipping. I am very pleased with your company;
and, I will be ordering many more items, in the future.
I have scoured the internet for the best prices for Advantage--and
you have them! Thank you for quality products at low prices, and
for the fast delivery. I tell everyone about you!
Thanks much - both you and the telephone representative from your company to whom I spoke have been wonderful - I will spread the word!
This is Draco, our 5 foot, one inch iguana, in his new home
on the first day. This is the large cat/ferret/iguana "playpen" (your stock
item #PR472R). The cage is positioned on a screened patio so as he gets the
He had already outgrown the two cages I made for him. Anyway, we wanted to
say thanks for all your help. We are pleased that our ig is happy in his
I just want to thank you all at futurepets for your quick service. The products I received were just what I ordered
and were delivered as stated..Also thanks to the people on the
888 number for being pleasant and helpful.
We are sooooo glad that our daddy received his order from you in less
that 18 hours. We are ready for a haircut with his new clippers that he
bought from you, as the August temperatures in Texas makes us pant a
lot. Thanks, folks, and to your customer service department for helping
him make the right product choices.
I'm just writing to let you know that I made contact with the manufacturer of the dog house and they were very friendly and are sending me replacement parts at no charge.
I appreciate your help very much and so I have forwarded a link to your website to all my friends who have pets. I also will be a customer of yours as soon as my dog Bubba needs something else.
I recently ordered a harness from your web site and just wanted to say how impressed I was
with the prompt and the excellent customer service. I will pass my satisfaction on to friends and
look forward to ordering more items from Future Pets in the near future.
The pump I received yesterday is great!!!! I love it. Thank you so much.
...I have 5 turtles and they're little piggies.
Thanks again: a very, happy, happy customer. I have
e-mailed your address to the rest of my family in NJ. :*)
I appreciate your thoughtfulness in letting me know about my order. You
have made my day through your example of extraordinary customer service.
This is my first order from futurepets.com. I know
I will come back to your website many more times in the future.
BTW, this is one of the best shopping sites I have visited.
Your web designers are very skilled.
Best wishes to you and your company.
I just received the auto barrier I ordered on Friday...And I'm in Hawaii!
Thanks, Futurepets. I meant to keep the paperwork but apparently didn't.
I appreciate your help and quick response. I'll let my friends know about
Just wanted to thank you and all at Future Pets for the very prompt
and extremely courteous service! I placed the order on the 23rd online, and
received the pet door on Friday. I installed in on Saturday, it seems to be
working great! Wish all businesses operated this way!
wanted to tell you how great (my order) was!
The items are of excellent quality, the service
was easy, fast and friendly, and the price was great as well.
Perhaps people usually do not say when they have had a good
experience, but I, for one,
wanted to! Thanks for the products. I love them!
I appreciated the friendly
and professional call (about my order)...
In 50 words or more, I just wanted to say thanks for the professional
courtesy and for taking a part in expediting the shipment for me.
Just received my innotek charger and batteries. I would like to thank
you for the speedy service and how nice it was to do business with
someone like you. You treated me better than any business that I have
dealt with in a long time.
Thank you for your response. To my complete surprise, I received my full
shipment today - and less than two days after I ordered it! I'm so amazed!! I'll
be back to shop again and I'll recommend you to my friends.
Thanks for such terrific service.
I just shopped online and placed an order. I am very impressed with
your professional handling of your online store. It is by far the best
I have shopped and the easiest to order from.
My many thanks and I will shop again.
PS: I didn't know there were real people out there in webworld, hee hee.
Feel free to use my comments. I'm headed for RatingWonders site to post a compliment about your service there too.
Somebody has been busy there today. I visited only an hour or so earlier and I noticed lots of changes.
Thanks for the terrific site, easy to use. And for the overtime assistance...that means a lot to a first-time customer.
Just wanted to let you know how impressed i am with your site. I have been searching sites for 2 days, getting tiny bits of info from her and there, mostly trying to find out about dog crates and crate training. How hard can that be - or so I thought. All this www.crap.com stuff,
and still could hardly find anything. With my last desperate attempt,
I found your site - everything I had tried to find (and more) right in front of me. so easy to navigate. I had no problem finding anything. I kept clicking and clicking. It was all so interesting. I really had fun. You guys did a great job on the site. I shall return!!!
I just wanted to thank you for how quickly my replacement bulb got here. I'm gong to post a testimonial to PET-EXPO on all three of my turtle discussion lists. You more than satisfied me.
I just wanted to compliment your company on what a positive experience it was ordering greyhound collars from your web site. I've recommended you to a greyhound adoption group in Colo Springs. Your customer service was excellent and it was easy to order from your web site. After many years of dealing with voice recordings and "black holes", this was very refreshing. Keep up the good work.
Thanks for checking on that for me. I have put PetExpo on my favorites list,
and I really like the service and selection that you provide. I am getting a
new black lab puppy within a few weeks, and he also sends his thanks.
Yesterday, I placed an order for 3 bags of 8 in 1 ferret food.
Today, I received the order. What took so long??? This was super
service, couldn't ask for better.
Thank you -- your company has great customer service and I appreciate all
your help and promptness!!!
You guys are the greatest!!!! Already got my order...and faster than
Amazon...THANKS!!! I'll certainly order again from you!!!
This is the first time I have ever re-visited a web site just to let the
owner know how happy I am to have found you! I just got my first shipment -
a cat tower/condo, a scratching sisal, and a bag of 12 6-7" bones. What
great prices and quality products! Thank you again!
We sincerely appreciate your response. The folks at Future Pets
have passed our expectations. That feels nice to say. Thankyou.
I received the item today. It is just as described. I am so pleased and
will be sure to tell others of my very positive experience with Future Pets.
Thank you for the information and your quick response. The internet
sometimes becomes impersonal, but with help like yours it becomes a pleasure.
Thank you for all of your help and follow-up on the three litter pans.
They came today. I recommend you to anyone who will listen!
Thank you for the information you provided me. I will indeed revisit your site
when I need to purchase items for my 4-legged family! - and recommend you to
friends. Again, many thanks!
Thanks for being so responsive! I have your site bookmarked for future use.
I was actually searching for about an hour to decide what I wanted at
?????.com. I decided to search for a site that was easier to find items.
I like the information you offer for different types of products.
I was able to determine what I needed and save the money that I was
looking to save.
I just want to thank your for your professionalism and patience.
Like I stated in the E-mail, the service was superb!
Thank you so much for your quick response. I have told
everyone I know who has pets or is thinking about getting a
pet about your site. You guys are great!
Thank you for responding so quickly. I am impressed
with Futurepet's customer service.
Thank you so much for your extraordinary service. I am so appreciative
of your staff for helping me, just one small person!
I'm Happy. I've been searching for a cheap habitrail and I couldn't find
any. I saw the Villa for $50 somewhere else and here it is about $20. Thanks.
Thanks for the response and sound advice. You have a great web site; and I
did enjoy the informational piece on cat grooming.
Thank you for the update. I must add that I am very impressed with the
customer service that you and your company have provided for me.
I just wanted to let you know that I received my order today and I am very
pleased with everything---all the items are what they're supposed to be and
the quality is great---I will recommend you to everyone I know. I will be
Very often I receive requests from people wanting to know more about Virtual
Future Pets: its beginning, its employees, its founders and contributors.
This is a great place for travelers
to meet the innkeepers.
So lay down your knapsack, pull up a chair, and
let the dog sleep under the table. We're about to spin a yarn.
Literal Future Pets, the beginning
Once upon a time (In 1982), Future Pets was a tiny little boarding kennel
in the quaint college town of Austin, Texas.
Austin is the capital of Texas. It is the computer mecca of the South.
Austin has more book stores per capita than any city in the United
States. The city council argues
water quality and prevents smoke stack industry, fights nuclear
power, and builds bicycle-to-work paths. More than anything, Austin
attracts educated, environmentally conscientious, concerned citizens.
The little kennel grew, not like pinocchio's nose or Jack's beanstalk,
but more like the little engine that could. Clients asked and the humble
kennel keepers answered. Soon they were counseling clients about pet
nutrition, educating pet owners about how to use only natural and
safe products that really worked to cure flea
and tick problems, grooming dogs and bathing cats, teaching dog
obedience classes, and generally answering the needs of more and
more pet owners.
The small kennel was considered THE
place to go to seek help from educated, concerned, environmentally
conscientious pet professionals. Austin shaped the original store into
a mirror of its host city.
By 1987, Jackie Nelson and James Swedras asked their friends and family to
help make a leap forward, and Pet Expo was born. It exploded
into a store the size of half an acre under one roof. It was huge.
It was like a carnival. It had
colorful hanging banners, bright lights and sparkling floors. There was
nothing that a pet lover couldn't get at Pet Expo. It was definitely the place
"Where Your Pet Would Shop". So...clients came and clients
stayed. The Christmas cards from happy customers grew like ivy on a wall.
The little engine that could was becoming
a speeding locomotive.
Founded in 1996, Virtual Pet Expo
was the brainchild of Jackie Nelson and James Swedras. Jackie had long
been dismayed by the new superstore phenomenon gripping the pet
industry: the Office Depots of the pet world were stripping the soul, the education and
the customer service from the very place where pets are sold. Jim, a
"computer nerd" with a dog was anxious to share Jackie's knowledge and
expertise with a wider, more astute audience than she could handle in
Spending long hours talking and planning, Jim
offered to help shepherd the Virtual Pet Expo into the 21st century. He
wanted to keep the shop intimate and comfortable. He wanted to provide
information but not "sales spiels". He wanted to help pet lovers
purchase the best products at the best price and get the best information
in the most pleasant way. The pet store "Where Your Pet Would Shop" was
becoming "The Pet Futurestore". At last FuturePets.com was launched!
Our Company's mission is to offer the highest
quality and most conscientiously researched products to our customers
and to make shopping for those products a pleasure. We combine the
talent and expertise of Jackie Nelson, Canine Behavior Psychologist,
with a staff of long-time pet industry professionals and the most advanced
computer capabilities to educate and entertain today's modern pet owners.
Virtual Future Pets.com is a living, growing
project. Even though some areas are still under construction, there's a
lot to be said about the departments that are now open and the great
future we envision.